A:
1. First download the app via the App store or Google Play store
2. Created an account through the app
3. Find a Ghud Power station through our app.
4. Scan QR code on Ghud Power station to release a power bank.
5. Grab, plug in the desired cable and go.
6. Return the power bank to any Ghud Power station.
1. First download the app via the App store or Google Play store
2. Created an account through the app
3. Find a Ghud Power station through our app.
4. Scan QR code on Ghud Power station to release a power bank.
5. Grab, plug in the desired cable and go.
6. Return the power bank to any Ghud Power station.
A:The Ghud Power battery is the same as most traditional battery
power banks, Ghud Power batteries come with
inbuilt cables. You do not need to have your own cable to use a Ghud
Power portable charger.
A: Once you are done using a Ghud Power battery, simply push the
battery into an available slot in a
Ghud Power station. Make sure to push down hard and wait for the
confirmation sound and notification
through the app.
A: When returning a battery make sure to push down hard on the top
of the battery so it locks in place securely, you
will then hear a click sound letting you know of your successful
return and also a notification through the app. If the
battery locks into place but fails to properly return then please
reach out to our in-app customer support or
call/WhatsApp on 00233261240000. If the station is full, please
locate your nearest Ghud Power station and return
it there at your convenience.
A: If there are no batteries available at the station where you find
yourself, then find another nearest station via the
app.
A: Yes! The Ghud Power battery can charge any device which uses the
following cable Lightning (iPhone, iPad, iPod),
Micro USB (Android Phones, Cameras, GoPro, Wireless Headphones etc.)
or USB-C (Newer Android devices).
A: You can plug in a power adapter into the micro-USB port on the
side of the Ghud Power battery to charge it from home.
A: A Ghud Power battery holds 5000mAh of charge. Depending on which
phone model you have you should be able to get up to 1.5 full
charges.
A: Ghud Power stations can be found in a mix of venues including
Cafes, Bars, Restaurants, Hotels etc. All Ghud Power
stations will be able to be found through our app, we will direct
you to the nearest station. Alternatively look out for our
Ghud Power stickers on the outside of participating stores or you
can ask staff if they have a Ghud Power station.
A: Our Ghud Power batteries have quick-charge technology built in
which allow most phones to be fully charged in just
over an hour. The exact time is dependent on which phone and model
you own.
A: Unfortunately not, our service can only be used via electronic
payment using a suitable debit or credit card ( Local or
International).
A: The Ghud Power battery can charge an android and an Apple device
at the same time. You can use the cables
simultaneously but it will increase the time it takes for your
device to charge.
A: Currently, you can only currently rent 1 Ghud Power battery at a
time.
A: Your payment details will be charged on a daily basis for however
long you rent a Ghud Power battery for.
A: You can report a faulty battery to customer support via the in
app chat or call/WhatsApp on +233261240000.
A: If the station is full look on the Ghud Power app to find the
nearest charging station to return your battery.
A: Ghud Power ensures the most efficient use of its power banks and
delivers only fully-depleted ones to
approved e-waste recycling centers. We follow all local regulations
and industry best practices for battery
disposal and recycling. Ghud Power commits to helping to raise
awareness about the environmental imperative
of keeping batteries and other e-waste out of landfills and doing
our part to recycle responsibly.
A: Your rental will continue to accrue with the pricing option you
selected (Pay as you go at the hourly rate or pay
per day for 24 hours) until you reach the maximum rental. Once that
happens, you’ll be charged its purchase price
and can keep the power bank. It is all yours.
A: To ensure your account set-up is secure, we use two-factor
authentication, sending the mobile number you
provide with a six-digit code as an SMS (text message.) This relies
on your phone having enough mobile signal to
receive it.
A: Each Ghud Power power bank comes with 3 charging cables:
Lightning, micro-USB and USB-C. It means you can
charge the vast majority of Android and Apple smartphones and
tablets
(Itel, Infinix, Techno, Huawei, LG, Honor, Nexus, Nokia, Samsung,
Sony, Xiaomi…), but also many other electronic
devices such as some mobile phones, Bluetooth speakers, MP3 players,
cameras, readers, laptops, gamepads...
A: Yes, you can charge the Ghud Power power bank. You’ll just need a
micro-usb cable. But do not forget, we are charging you to keep it.
A: If you have a problem with a rental, which we hope won’t happen,
please contact us within 10 days after the payment
you are disputing, clearly stating the phone number associated with
your Ghud Power account, the date of the transaction
and the description of the problem you encountered.
A: No. This is the beauty of our "rent here, return there" model.
Open the app to find other locations where you can rent
and return the Power banks.
A: No, we do not. Our Power Banks don’t and will never have tracking
capabilities. We use charging cables not data cables. Never data
cables.
A: You give us your name or nick name and cell phone number to sign
up. You will enter your payment
information when prompted. Other than that, we don’t want to know
much more! Payment is processed by Paystack.
A: - The owner should inform staff about the Power Bank Rental
Station service.
- Staff at the location just need to make sure the station is powered at all times.
- Staff should make sure the station is visible to customers at all times.
- Staff should direct customers to the station when they request for charging service.
- Staff at the location just need to make sure the station is powered at all times.
- Staff should make sure the station is visible to customers at all times.
- Staff should direct customers to the station when they request for charging service.
A: The location manager needs to contact Ghud Power since content is
uploaded remotely from our head office.
We can help with content creation.
A: Screen would display
• How to use instruction
• Location promotions and deals
• Advertisement
Do note, advertisement content would have to be approved by the location management before upload
• How to use instruction
• Location promotions and deals
• Advertisement
Do note, advertisement content would have to be approved by the location management before upload
Haven't find suitable answer? Tell us what you need.